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Summary

When you use Internet Explorer 10, you may need to clear your browser cache to see Rich Text fields in an Attribute Category.

Symptoms

  • In Internet Explorer 10 when trying to enter data into an Attribute Category form, the Rich Text fields do not show up.

Workaround

Clear your Internet Explorer browser cache:

  1. Press F12.
  2. Now press Ctrl + R.
  3. When prompted "Are you sure you want to clear browser cache", choose Yes.
Article information
Applies to

WebCenter 14.0

Created03-Sep-14
Last revised 
AuthorJORY
CW Number258280
Contents

 

2 Comments

  1. Anonymous

      The 'workaround' needs to be changed to a typical User instruction list. The one shown opens the Developers tools and will really confuse a general user (When I tried it, it didn't work anyway). The workaround should take them through the Tools (Alt + X) > Safety > Delete Browsing History instructions.

  2. Thomas Elton

    What's the cause of this? Cached JS files?

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