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Ripping a file through Imaging Engine fails and the following error appears in the log file:

TW_TTask:providing template...
TW_TTask:providing smartnames (ticket related) ...
TW_TTask:providing smartnames (jobparameters-related) ...
Connection reset


Rip task fails with the following message in the log file:


This error appears if the screens v020 are not installed on the Automation Engine Server or the screen being used in the ticket is not available in the Automation Engine Server. 

Install the Screen Data 2.0 package from the Automation Engine 14 DVD/ISO. When complete, there should be a minimum of 2978 screen files in bg_data_screens_v020.

Article information
Applies to

Imaging Engine 14.0

Last revised 
CW Number