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  • KB158206610: DeskPack - Launch Workflow output is in the DeskPack container and not the job folder
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Summary

When launching workflow in Adobe® Illustrator®, the file outputs to the DeskPack container instead of the job folder.

When you Launch Workflow, it does not show the Job ID.

Symptoms

When launching workflow in Adobe® Illustrator®, the file outputs to the DeskPack container instead of the job folder.

When you Launch Workflow, it does not show the Job ID.

Solution

  1. On the Mac client, close Adobe® Illustrator® and Pilot.
  2. Dismount all volumes from file server and Automation Engine Server.
  3. Launch Pilot and browse to the file. Right click the file to open its contextual menu and open it with Adobe® Illustrator®.
  4. Volumes will now mount properly to access Job ID information.
Article information
Applies to

DeskPack all versions

Created17-Dec-14
Last revised 
AuthorKNB
CW Number277757
  
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