When interacting with Esko Support, the support engineer who is handling your case may ask you to set up a remote connection to your computer. By connecting to your computer directly, our support engineers will be able to identify problems more easily, to install fixes for you, and perform other support tasks.
To enable this remote support, Esko uses a tool called TeamViewer. However, you don't need to worry about installing any special software - all you need to do is download and run Esko QuickSupport. Esko QuickSupport is light-weight, secure and does not require any software to be installed on your computer. This article describes how to download and run this little application.
Download the QuickSupport executable for your platform:
Run the downloaded EskoQuickSupport application (on Mac, you'll have to unzip the app first).
Take a note of the ID and Password that are displayed and give them to your Esko support engineer.
Leave the Esko QuickSupport application open.
As long as you have the Esko QuickSupport application running, our support engineer will be able to connect to your desktop with that ID and password. As soon as you quit the application, we will no longer be able to connect. It's fast, easy and secure!
Security Policy limitations
If TeamViewer is not allowed by your company security policy, please contact us to investigate other options. Note that VPN solutions are not an option for Esko Support.