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Summary

FlexProof E task completes through the FlexProof dispatcher but the Send to the Proof Server task ends with a red X. It does not complete but no error message is shown.

Symptoms

The Send to Proof tasks gives the following message and then ends with a red X.

Entered stage "Connecting to proof server..."

INFO: egrip02

Solution

  1. Close the FlexProof dispatcher. The FlexProof dispatcher will be running on the PC that contains the FlexProof software.
  2. Stop the Proof Server. The Proof Server icon is located in the tray on the PC at the bottom right. When the Proof Server is running the icon is green. (The Proof Server software will be installed on the FlexProof PC along with the FlexProof dispatcher).
  3. On the Automation Engine PC, there are two flexproof connection processes namely submitprooftask.exe and eficonnectsrv.exe. These processes will be restarted automatically.
  4. Start the Proof Server. (The Proof Server software will be installed on the FlexProof PC along with the FlexProof dispatcher).


Article information
Applies to

FlexProof E 12 all versions

FlexProof E 14 all versions

Created02-Feb-15
Last revised 
AuthorLMJ
CW Number286370
Contents