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  • KB168068226: Automation Engine - When changing in Server Admin to a domain user, it fails
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Summary

When changing in Server Admin > Server setup to a domain user, it finishes okay but the BGMD service is not running in the domain.

Symptoms

When changing in Server Admin > Server setup to a domain user, it finishes without error but the BGMD service is not running in the domain.

In the Server Admin log file, the following message appears:

Failed to check if user domain.com\user is BGAdministrator
java.lang.RuntimeException: Access is denied.

Workaround

Perform next steps to solve the problem:

  1. Check if the user is in Log on as batch job in Local Security Policy.
  2. Check if the user is in Log on as service in Local Security Policy.
    If this does not help:
  3. Change the Log On of EG Web Server to the domain user, restart the service.
  4. Go to Server Admin > Server setup again to run BGMD in the domain.
Article information
Applies to

Automation Engine 12 and newer

Created18-Mar-15
Last revised 
AuthorHG
CW NumberCW294126
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