Check if Cape was installed as Workstation or Network. If it's network, you must change the defaults on ArtiosCAD:
Go to Options > Defaults > Palletization > CAPE Defaults.
An incorrect modification of values and parameters in the ArtiosCAD Defaults can cause critical problems that might lead to severe problems in the correct functioning of the program. Esko cannot guarantee the proper working of your ArtiosCAD installation due to an incorrect handling of parameters and settings. A reinstall might be mandatory in order to restore the original system state. For this reason, Esko recommends that you take regular backups of the ServerLib (Shared Defaults) folder, the database and the FileStore.
Please contact your local Esko Support team in case you need more advice related to backups.