From July 9th 2015 onwards, Shapes will only accept Esko IDs as login.
If you already have an Esko ID, then please open the Shapes preferences and update the info or fill out the Esko ID in the Shapes login screen.
If you do not have an Esko ID, please click the Create a Shapes Account link under the Not yet an Esko customer section. This will open a page where you are able to create a new Esko ID or even reset your existing password.
Existing 'Shapes account' users were invited by e-mail to migrate their account. The 'Esko Support Account' users were invited some time ago to move to the new Esko ID.