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Question

What to do with Esko subscriptions that have expired without your knowledge?

Answer

You can check the latest status of your subscription orders at any time on our online self-service portal

  1. Sign in to esko.com.
  2. Go to My store account > My Software Subscriptions.
  3. Per order, you can view and download PDF-versions of the invoices and check the latest status.

If you're paying via credit card

  • It might be that we had issues charging your credit card, normally you should have received an Email to inform you.
  • To solve this, you can update your credit card. You can find more info here:
  • If you didn't get any Email, contact Esko Customer Support and provide them with the following information:
    • Your Esko company code.
    • Your order number.
    • A screenshot of the payment (if applicable).

If you're paying via wire transfer

  • If you have paid all invoices, but there are still invoices showing as 'open', contact Esko Customer Support and provide them with the following information:
    • Your Esko company code.
    • Your order number.
    • A screenshot of the payment (if possible).
  • If you have didn't make the payment yet, please do so as soon as possible. We will register your payment and extend your software subscription.
Article information
Applies to

Esko all software products on subscription

Created18-Nov-15
Last revised 
AuthorCLVE, ELER
Case Number 
Contents