KB173967551: Subscriptions - What to do if my subscription expires

Question

What to do if your Esko subscription expires?

Answer

If everything goes well, your subscription won't expire unless you've cancelled it:

• Your subscription is always valid for the period you've paid for (a month or a year) and renews automatically when you've made the payment for the next period.
• For security reasons, you need to connect at least once a month to the Esko license server (even if you have a subscription for a year).

If you get a warning that your subscription is about to expire or expired and you did not cancel your subscription

Go to esko.com > My Store Account

You can check the latest status of your subscription orders at any time on our online self-service portal

1. Sign in to esko.com.
   
2. Go to My store account > My Software Subscriptions.
   
3. Per order, you can view and download PDF-versions of the invoices and check the latest status.
   

If you're paying via credit card

• It might be that we had issues charging your credit card, normally you should have received an Email to inform you.
• To solve this, you can update your credit card. You can find more info here:
• If you didn't get any Email, contact Esko Customer Support and provide them with the following information:
  • Your Esko company code.
  • Your order number.
  • A screenshot of the payment (if applicable).

If you're paying via wire transfer

• If you have paid all invoices, but there are still invoices showing as 'open', contact Esko Customer Support and provide them with the following information:
  
  • Your Esko company code.
  • Your order number.
  • A screenshot of the payment (if possible).
• If you have didn't make the payment yet, please do so as soon as possible. We will register your payment and extend your software subscription.