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Summary

When you try to install a software after downloading it from mysoftware.esko.com, the following error occurs:

An error (-5005 : 0x80070001) has occurred while running the setup.


Please make sure you have finished any previous setup and closed other applications.
If the error still occurs, please contact your vendor: Esko (http://www.esko.com). 

Symptoms

Other software has installed without issues. This installer looks normal, but products do not install. If the Installation Wizard does start, you may see this error instead: "EGSETUPDATA - No message".

Solution

This error could be related to the ISO that was downloaded. The ISO file could be corrupt or not fully downloaded.

Download the ISO again.

Article information
Applies to

Esko all software products

Created19-Nov-15
Last revised 
AuthorLMJ
Case Number

556205

Contents