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When you try to install a software after downloading it from, the following error occurs:

An error (-5005 : 0x80070001) has occurred while running the setup.

Please make sure you have finished any previous setup and closed other applications.
If the error still occurs, please contact your vendor: Esko ( 


Other software has installed without issues. This installer looks normal, but products do not install. If the Installation Wizard does start, you may see this error instead: "EGSETUPDATA - No message".


This error could be related to the ISO that was downloaded. The ISO file could be corrupt or not fully downloaded.

Download the ISO again.

Article information
Applies to

Esko all software products

Last revised 
Case Number