KB176883833: Esko Support Community - Login error: attempt using single sign-on with an identity provider certificate has failed

Summary

When trying to log into the Support Community, the follow error message appears:

Your login attempt using single sign-on with an identity provider
certificate has failed.
Please contact your salesforce.com administrator for more
information.

Support Community link: https://signin.esko.com/Customer/Login?returnurl=https://esko.okta.com/app/salesforce/exk1438k6q2UhpbJ40h8/sso/saml

Solution

A possible solution to this error is to delete the Auto-logon information of your workstation.

Article information
Applies to	Esko Support Community
Created	10-Feb-16
Last revised
Author	WIWO
Case Number

Contents