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Summary

In a Mail Access Point, I want to rename the incoming files to filename containing the SmartName [Access Point E-mail Sender], but this is not applied, the input filename is always kept. 

Symptoms

In the Mail Access Point, in the field "Rename Files to", you specified a name containing the SmartName [Access Point E-mail Sender], but the output file is still the original input file name. The renaming did not happen.

Solution

When looking in Automation Engine's BGMD.log (or Diagnostics), you can read why this happens:

The value of this SmartName has a syntax "Lastname, Firstname" <Firstname.Lastname@domain.extension> 

And because the characters ", < and > are not supported in (Windows) file names, the file cannot be renamed using this value. 

As a solution, you can extract the actual mail address from the [Access Point E-mail Sender] SmartName in a String Extract SmartName, and use that SmartName in the Mail Access Point. Below screenshots shows how: 

When making the String Extract SmartName, make sure to select 'Scope = Access Points'. This is needed to make those SmartNames become available in Access Points!

Article information
Applies to

Automation Engine 14 and higher

Created

 

Last revised
AuthorANDS
Case Number

00591246

00675128

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