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When setting up notifications for a task or using the send notification workflow node, the Link SmartNames do not seem to work anymore.


The links are not clickable when sent out. This is mainly an issue in Outlook or Office365, since these only parse the HTML and do not scan the message itself.


This can be solved by either using the link option in the WYSIWYG editor and inserting the SmartName in the Url field or by wrapping your link in an <a> tag with href attribute to the link. 

Article information
Applies to

WebCenter 16.x

Last revised 
Case Number