Summary
PackEdge might hang during startup when you configured a connection to the Automation Engine Server in the Preferences.
Symptoms
- PackEdge/Plato hangs after splash screen disappears.
- In the top menu bar, only the File menu is available.
- The VDTL shell gives info about the
tmclientbltin.dll not being loaded.
Solution
The problem comes from the antivirus removing a DLL file ICUUC.dll that is used by PackEdge and Plato. This file resides in the bg_prog_packedge_v1xx folder and is recognized as a virus threat by some virus scanners.
The solution is to set a rule in the virus scanner to ignore either everything in the Esko folder (most effective) or just this particular DLL.