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  • KB186684075: Curve Pilot - Error: The application cannot connect to the BG_CMS data
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When trying to open the Curve Pilot, you get the following error message:

The application cannot connect to the BG_CMS data.
If this PC is client of a server, please check if the BG_CMS data
directory is shared
On the server and/or if the user of this client PC has access to the
If this PC is not a client, check if the BG_CMS system variable is set.


Check the mounted shares on your computer. You will find a mounted share here to your CMS here.

You can see an example here:

Right click on this mounted share to open its contextual menu and click Disconnect.

You can now open the Curve Pilot without any issues.

Article information
Applies to

Curve Pilot 16.0.0 and newer

Last revised 
Case Number00860810