KB190845095: Hotfix 201704042 for Automation Engine 16.0.2

Summary

Automation Engine may be unstable and eventually go down under heavy load of Imaging Engine tasks.

Release date

Monday, September 11, 2017

Symptoms

BGMD log file contains lots of messages:

“CFS 23 Jun 10:39:49.039 - tcp://192.168.0.52:58875/PixelMachineServer-12796”
..
..
..
“CFS 23 Jun 10:39:49.040 - Failed to accept incoming socket connection:Exception of class BG_ESocketException”
raised at line 610 of file "BGMWare/Private/Source/bgm_tserver.cpp"
Additional message:
Maximum number of connections reached

System requirements

The standard system requirements for this product apply (for details, see the product pages on www.esko.com).

Dependencies

Obsoletes prior HF_201704040, HF_201704034, HF_201704028 and HF_201704007 for Automation Engine 16.0.2 - build 2270.

Installation Instructions

Stop the master Automation Engine 16.0.2 server (and assistants/standins if any).
Install the hotfix on the server(s).
Restart (them).

Downloads

To download the hotfix, go to https://mysoftware.esko.com/Hotfixes/Details/201704042/16.0.2.

Disclaimer

DISCLAIMER OF WARRANTIES: ESKO GRAPHICS BVBA (HEREINAFTER REFERRED TO AS "ESKO") DOES NOT GUARANTEE THAT YOU WILL BE ABLE TO SUCCESSFULLY DOWNLOAD OR IMPLEMENT ANY HOTFIX, PATCH OR SERVICE PACK, OR ANY OF THE TIPS, SAMPLES OR SUGGESTIONS DESCRIBED IN ANY ESKO PRODUCT SUPPORT DOCUMENTATION, INCLUDING KNOWLEDGE BASE ARTICLES. ALL ESKO TECHNICAL DOCUMENTS, HOTFIXES, PATCHES AND SERVICE PACKS ARE SUBJECT TO CHANGE WITHOUT NOTICE.

LIMIT OF LIABILITY: BY DOWNLOADING OR IMPLEMENTING THE HOTFIXES, PATCHES AND SERVICE PACKS YOU AGREE THAT ESKO HAS MADE NO EXPRESS WARRANTIES TO YOU REGARDING SAID ITEMS, AND THAT SAID ITEMS ARE PROVIDED TO YOU 'AS IS' WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL ESKO OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL LOSS OF DATA, OR LOST BUSINESS PROFITS OR SPECIAL DAMAGES, THAT MAY OCCUR AS A RESULT OF IMPLEMENTING A HOTFIX, PATCH OR SERVICE PACK OR WORKAROUND, OR ANY SUGGESTION OUTLINED IN ANY ESKO PRODUCT SUPPORT TECHNICAL DOCUMENT, EVEN IF ESKO OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Article information
Applies to	Automation Engine 16.0.2
Created	11-Jul-17
Last revised
Author	PED, TITO, PBOO
Case Number	CS00879165, AE-7989

Contents

What is a Hotfix?

A Hotfix is a software package that you can install on an existing installation of our software. Each hotfix contains fixes for one or more known issues in our released software.

Because there is always a small chance for a hotfix to cause new issues, you should only install Recommended Hotfixes, unless otherwise instructed by your Esko Software Support team.