If you receive this error message... | It means that... | and you can solve it as follows... |
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You need Internet access to use your subscription. You can change your preferences in the Esko Local License Manager > Preferences. | You don't have Internet access (or | Go to the Local License Manager > Help > Preferences and make sure you didn't select Activate via another online computer. If Internet access is restricted, configure your firewall to allow connection to the Esko license server. More information:
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Your Esko ID has no subscriptions assigned. Please contact your administrator. | You don't have a subscription linked to your Esko ID. Or if you do have a subscription: you been offline for a longer period or the renewal has failed | If you don't have a subscription yet: - Go to MySoftware.esko.com and assign a subscription to yourself.
- If you don't have access to MySoftware, ask your licensing administrator to do this for you.
If you have a valid subscription: - Go to MySoftware.esko.com
- Unassign and reassign the subscription to your e-mail address (If you don't have access to MySoftware, ask your licensing administrator to do this for you.)
- Launch the software and sign in again
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Authentication has failed. Please contact Esko Support. | The Esko ID system is not accessible. | This is typically solved by re-trying. If not, please contact Esko Support. |
The e-mail address you used is not a valid Esko ID. Please make sure you are not using any of the old account types (EskoLink, old Support Portal, ...) and try again. | Your Esko ID is not correct, or you're using an older account. | Re-try to sign in, verify that you didn't make any typo's and that you're using your e-mail address. |
You can not sign in because your 'Esko ID' has not yet been confirmed. Please click on the confirmation mail link in the 'Esko ID' e-mail. | Your Esko ID is not yet confirmed | You've recently created an Esko ID, but it's not yet activated or confirmed.- Normally, you should've received a 'Confirm your Esko ID' e-mail. Click on the link in the e-mail, and re-start the activation
- If you didn't receive the confirmation e-mail, you can ask to re-send it by signing in here: https://signin.esko.com/customer/Login
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Your Esko ID has expired. Please contact Esko Support to extend your Esko ID. Alternatively, create a new Esko ID using your corporate e-mail address instead of a public one. | Your Esko ID was temporarily approved (because it is linked to a public mail domain (gmail.com, yahoo.com,...) and has expired | Contact Esko Support to extend the Esko ID approval. |
You have reached the maximum number of sign in attempts. You can either wait for an hour and then try again, or reset your password. | Your Esko ID is locked, because you tried to sign in too many times. | You can either wait for 1 hour and sign in again, or change your password to continue working. |
You are signed in already, so you cannot sign in again. Please re-start the application. | You have opened the application multiple times. | Close all instances and re-start. |
We are not able to sign you in. Please try again later or contact Esko Support if the problem persists. | The licensing server is not accessible | This is typically solved by re-trying. If not, please contact Esko Support. |
Your subscription is already in use on another computer | You are already still signed in on another computer. | You can select Sign Out Remotely and continue to sign in. The subscription will be cleaned up from his old computer a few hours later. |