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Summary

View File generation fails immediately after uploading a document in WebCenter. BGMD is running, FileStore is available, access point for JDF is active.

Symptoms

View File generation fails immediately after uploading a document in WebCenter Project and there is no status available.

Solution

  1. Stop the WebCenter Application Server service.
  2. Update c:\Artios\WebCenter\Config\appconfig.xml. It should point to the UNC path of the Views folder.

  3. After saving the file restart the WebCenter Application Server service.

    <viewer_data_dir value="\\yourserver\WCR_FILESTORE\views">
    </viewer_data_dir>
Article information
Applies to

WebCenter 16.0 and newer

Created22-Dec-2017
Last revised 
AuthorSHBR
Case Number00943692
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