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Subscription Service fail to access internet when behind PAC server without authentication to check if Named User Subscription assigned is still valid.

Application shows Sign In Panel, after signing in, it is possible to use the application for a few times.


Application closes with license warning.

On the MySoftware page > Subscription link, the user with subscription assigned will have no "last checked" value or is outdated.

More Information

For installation instructions and to download the hotfix, go to



Article information
Applies to

 License Managers 16.1.1



Last revised 
Case NumberCS00982713 

What is a Hotfix?

A Hotfix is a software package that you can install on an existing installation of our software. Each hotfix contains fixes for one or more known issues in our released software.

Because there is always a small chance for a hotfix to cause new issues, you should only install Recommended Hotfixes, unless otherwise instructed by your Esko Software Support team.