KB231342119: Hotfix 201806043 for Automation Engine 18.0

Summary

In specific circumstances, Web Service Access Points may fail to work properly.

Symptoms

Web Service Access Points may not be working properly after upgrading to 18.0.

In the console of the connecting browser, a message may appear as follows:

<title>Error 500 Problem(1) handling mapping-request for /webpage : java.lang.NullPointerException</title>
</head>
<body>
<h2>HTTP ERROR 500</h2>
<p>Problem accessing /ws/webpage. Reason:
 Problem(1) handling mapping-request for /webpage : java.lang.NullPointerException

In the BGMD log file:

ELM 10 Aug 09:44:31,426 [qtp1416233903-2145] ERROR W_TServletWS - Problem(1) handling mapping-request for /webpage :
java.lang.NullPointerException

More Information

For installation instructions and to download the hotfix, go to https://mysoftware.esko.com/Hotfixes/Details/201806043/18.0.

Article information
Applies to	Automation Engine 18.0
Created	13 Dec 2018
Last revised
Author	SVV
Case Number	CS01040393

Contents

What is a Hotfix?

A Hotfix is a software package that you can install on an existing installation of our software. Each hotfix contains fixes for one or more known issues in our released software.

Because there is always a small chance for a hotfix to cause new issues, you should only install Recommended Hotfixes, unless otherwise instructed by your Esko Software Support team.