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When trying to launch a trap task for any file using PowerTrapper Client on macOS, the task fails.


Open any file in Adobe® Illustrator® and try to launch a trap task, the task fails with the following error:

BSCLIENT (ERROR): Exception 13BG_EException on line 1 file on thread CltHndr_XXX.XX.XX.XX_Adobe Illustrator-2200_5389
BSCLIENT (ERROR): java.lang.Exception: Queue not configured for task batchbrix.aitraptask

Adobe® Illustrator® and the Shuttle connections to the Automation Engine server are however configured correctly.

Other workstations can launch trap tasks with no issues.


  1. Close Adobe® Illustrator®.
  2. On Mac, go to: System Preferences > Sharing.
  3. Check the Computer Name for any non-alpha numeric characters any where in the name or spaces either at the beginning or end of the name.
  4. Remove any if found.
  5. Reboot the Mac.
Article information
Applies to

 DeskPack all versions


Last revised
Author SACO
Case Number 01192494