KB281976673: Hotfix 201911016 for WebCenter 18.1.1

Summary

WebCenter 18.1 SDK Upload Document MS Office Doc/Docx formats fails WebCenter Check & Register since this attempts the common Prepare for Viewing instead of the ViewGeneration ticket configured to customizationConfig.xml for .doc/.docx.

Symptoms

Automation Engine 18.1 Integrate with WebCenter (SDK) > Upload DOC/DOCX using either Doc Type option 'Auto Detect' or 'Other' has both put to OBGE's Prepare for Viewing instead of the expected MSOffice_to_SVG (workflow), and so fail Check & Register.

Task Details:

Launched task 95d37bb2-45a9-408f-a757-f648d134e96c on server CSVMAE1810

Processing '…The file type of …\FileStore\documents\000000\ed1874220a1f9d256e8e78dfde5c149c.docx' is unknown. The file is either damaged or not supported

Task(s) failed.

More Information

For installation instructions and to download the hotfix, go to https://mysoftware.esko.com/Hotfixes/Details/201911016/18.1.1.

Article information
Applies to	WebCenter 18.1.1
Created	22 Apr 2020
Last revised	12 Aug 2021
Author	BVON
Case Number	CS01220748

Contents

What is a Hotfix?

A Hotfix is a software package that you can install on an existing installation of our software. Each hotfix contains fixes for one or more known issues in our released software.

Because there is always a small chance for a hotfix to cause new issues, you should only install Recommended Hotfixes, unless otherwise instructed by your Esko Software Support team.