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WebCenter 18.1 SDK Upload Document MS Office Doc/Docx formats fails WebCenter Check & Register since this attempts the common Prepare for Viewing instead of the ViewGeneration ticket configured to customizationConfig.xml for .doc/.docx.


Automation Engine 18.1 Integrate with WebCenter (SDK) > Upload DOC/DOCX using either Doc Type option 'Auto Detect' or 'Other' has both put to OBGE's Prepare for Viewing instead of the expected MSOffice_to_SVG (workflow), and so fail Check & Register.

Task Details:

Launched task 95d37bb2-45a9-408f-a757-f648d134e96c on server CSVMAE1810

Processing '…The file type of …\FileStore\documents\000000\ed1874220a1f9d256e8e78dfde5c149c.docx' is unknown. The file is either damaged or not supported

Task(s) failed.

More Information

For installation instructions and to download the hotfix, go to

Article information
Applies to

 WebCenter 18.1.1



Last revised


Case Number CS01220748

What is a Hotfix?

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Because there is always a small chance for a hotfix to cause new issues, you should only install Recommended Hotfixes, unless otherwise instructed by your Esko Software Support team.