Esko Logo Back to Esko Support
Choose your language for a machine translation:


Connecting a remote Imaging Engine may sometimes fail. A version conflict error with Automation Engine may be raised, even when the versions are actually compatible.


  • It may not be possible to configure an Imaging Engine device that is not running on the master Automation Engine server but on a dedicated RipServer.
  • The Configure tool in Automation Engine gives an error that the version of the connected Imaging Engine does not match the version of Automation Engine.
  • This appears only to happen if the RIP server hostname starts with a digit.

More Information

For installation instructions and to download the hotfix, go to



Article information
Applies to

Automation Engine 16.1.1



Last revised 
Case NumberCS01071112

What is a Hotfix?

A Hotfix is a software package that you can install on an existing installation of our software. Each hotfix contains fixes for one or more known issues in our released software.

Because there is always a small chance for a hotfix to cause new issues, you should only install Recommended Hotfixes, unless otherwise instructed by your Esko Software Support team.