KB285544604: Hotfix 201801046 for Automation Engine 16.1.1

Summary

Connecting a remote Imaging Engine may sometimes fail. A version conflict error with Automation Engine may be raised, even when the versions are actually compatible.

Symptoms

It may not be possible to configure an Imaging Engine device that is not running on the master Automation Engine server but on a dedicated RipServer.
The Configure tool in Automation Engine gives an error that the version of the connected Imaging Engine does not match the version of Automation Engine.
This appears only to happen if the RIP server hostname starts with a digit.

More Information

For installation instructions and to download the hotfix, go to https://mysoftware.esko.com/Hotfixes/Details/201801046/16.1.1.

Article information
Applies to	Automation Engine 16.1.1
Created	19 May 2020
Last revised
Author	DVCO
Case Number	CS01071112

Contents

What is a Hotfix?

A Hotfix is a software package that you can install on an existing installation of our software. Each hotfix contains fixes for one or more known issues in our released software.

Because there is always a small chance for a hotfix to cause new issues, you should only install Recommended Hotfixes, unless otherwise instructed by your Esko Software Support team.