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WebCenter 18.1 Document Search performance reduced for users since upgrade.


  • In WebCenter 18.1, Search could become quite slow for users that have a very large to do list (e.g. by adding such a user to many groups).
  • Instead of Search results, it can be error received: "Loading failed: Ajax call timed out after 30000 milliseconds".

More Information

For installation instructions and to download the hotfix, go to



Article information
Applies to

WebCenter 18.1



Last revised 
Case NumberCS01199159

What is a Hotfix?

A Hotfix is a software package that you can install on an existing installation of our software. Each hotfix contains fixes for one or more known issues in our released software.

Because there is always a small chance for a hotfix to cause new issues, you should only install Recommended Hotfixes, unless otherwise instructed by your Esko Software Support team.