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BRIX graphic kernel based tasks may error out when processing a PDF file with an image having an opacity mask.


Processing a PDF file with an image having an opacity mask, may cause BRIX graphic kernel based tasks such as "Optimize and Clean (PSFix)" or "Export to PDF File" to fail with the following error message: "SYSTEM ERROR C0000005".

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For installation instructions and to download the hotfix, go to



Article information
Applies to

Automation Engine 20.0



Last revised 
Case Number



What is a Hotfix?

A Hotfix is a software package that you can install on an existing installation of our software. Each hotfix contains fixes for one or more known issues in our released software.

Because there is always a small chance for a hotfix to cause new issues, you should only install Recommended Hotfixes, unless otherwise instructed by your Esko Software Support team.