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Windows Server 2016: Bitmap Viewer crash dump files fill up the hard disk.


On Windows Server 2016 (and possibly later), as a not-Administrative user, Bitmap Viewer errors when closing and writes a (Java) crash dump file. As these are large, they can fill up the hard disk where Bitmap Viewer is installed.

More Information

For installation instructions and to download the hotfix, go to

Article information
Applies to

Imaging Engine (Bitmap Viewer) 18.1



Last revised
Case NumberCS01145536, CS01062340

What is a Hotfix?

A Hotfix is a software package that you can install on an existing installation of our software. Each hotfix contains fixes for one or more known issues in our released software.

Because there is always a small chance for a hotfix to cause new issues, you should only install Recommended Hotfixes, unless otherwise instructed by your Esko Software Support team.