KB397305841: Hotfix 202207027 for Automation Engine 22.07

RECOMMENDED

Summary

Pilot Viewer: When configured to view PDF files as in ArtPro+, files may remain locked even when quitting the Viewer.

Pilot Viewer: When comparing PDF files, hidden and non-printing layers may incorrectly be compared as well.

Symptoms

When configured to view PDF files as in ArtPro+, files may remain locked even when quitting the Pilot Viewer. This may cause subsequent workflow tasks that want to overwrite the file to fail. It may also lead to running into concurrent viewing limits sooner than expected (resulting in messages such as "maximum number of viewing sessions reached").

When comparing PDF files in the Pilot Viewer, hidden & non-printing layers of the reference file may become visible, causing differences to be indicated that are not relevant for the comparison.

More Information

For installation instructions and to download the hotfix, go to https://mysoftware.esko.com/Hotfixes/Details/202207027/22.07.

Article information
Applies to	Automation Engine 22.07
Created	10 Nov 2022
Last revised
Author	PVE
Case Number	CS01580901, CS01561403

Contents

What is a Hotfix?

A Hotfix is a software package that you can install on an existing installation of our software. Each hotfix contains fixes for one or more known issues in our released software.

Because there is always a small chance for a hotfix to cause new issues, you should only install Recommended Hotfixes, unless otherwise instructed by your Esko Software Support team.