KB412345632: HOTFIX 202211019 for WebCenter 22.11

Summary

Text scraper cannot extract/store text from multi-page PDFs that are not Version 1.

Symptoms

In WebCenter 22.11, multi-page documents that are not Version 1 shows the following error messages in the Viewer:
"Buttons: Select Text, Detect Font, Check Font Sizes
First Error Message: "Warning! Textinformation not loaded yet. That might take some seconds"
After Waiting some time and trying again: "Error! Could not load text information. Please try again later"".

More Information

For installation instructions and to download the hotfix, go to https://mysoftware.esko.com/hotfixes/details/202211019/.

Article information
Applies to	WebCenter 22.11
Created	30 Jan 2023
Last revised
Author	BVON
Case Number	CS01612673

Contents

What is a Hotfix?

A Hotfix is a software package that you can install on an existing installation of our software. Each hotfix contains fixes for one or more known issues in our released software.

Because there is always a small chance for a hotfix to cause new issues, you should only install Recommended Hotfixes, unless otherwise instructed by your Esko Software Support team.