When you use Remote Desktop to connect to a computer that runs Esko applications with local licenses, the applications do not work because they cannot use their local licenses from a terminal services session.
Esko applications using local licenses cannot operate within a terminal services session, because they cannot use their local licenses. Enfocus products can use local licenses within a terminal services session, except for PitStop Pro 09 and lower.
When you connect to a computer using Remote Desktop from either a PC or a Mac, your Windows session is in fact a terminal services session and the application will not load its license.
How to check if you are running a terminal services session:
Open the Windows Command Prompt, via Start > CMD.
Type the following command and press Enter key: set session
For the licenses to be accessible, the following message must be displayed:
If it shows anything else (example when it shows something starting with RDP-), then you are connected via a terminal services session and the Esko application will not be able to work.
Log off from that 'Remote Desktop' session and log on to the computer locally instead of using a remote desktop session.
Connect via Teamviewer, VNC or another remote control application that does not require a terminal services session.