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Automation Engine is not able to resolve SmartName from PostgreSQL database.


Automation Engine is not able to resolve SmartName from database query. ODBC is configured to PostgreSQL. It connected once but is unstable.

 Automation Engine gives the following error when resolving the SmartName: WF_customer_cd

"Pilot BGM_TClient:Reconnect failed to BACKSTAGE1(8125).Address obtained from BGMD at BACKSTAGE1 for name:TNServer(0)".


To solve this problem, do the following:

  1. In the PostgreSQL ODBC driver setup, click the Datasource button.

  2. Click to select the Use Declare/Fetch check box.

Article information
Applies to

BackStage all versions

Automation Engine all versions

Last revised12-Aug-13
CW Number