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Summary

During the post install of the Automation Engine fastserver component, an error message indicating invalid account name or password appears.

Symptoms

During the post install of Automation Engine fastserver component on the server, the following BG Service error message appears: "The account name is invalid or does not exist, or the password is invalid for the account name specified".

Solution

The error occurred because the computer name is too long. It should not exceed 15 characters.

The reason is that the hostname command returns only the first 15 characters and results in service error message.

Modify the computer name to be less than 16 characters.

The Computer hostname cannot contain underscores.

Article information
Applies to

BackStage all versions

Automation Engine all versions

Created21-Jun-13
Last revised21-Jun-13
AuthorHG
CW Number 
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