In an Automation Engine workflow, modifying a linked ticket also modifies the original ticket. Why does this happen?
This is an intended behavior. The linked ticket is nothing but a shortcut to the original ticket. When you modify a linked ticket, it simply means that you are modifying the original ticket.
When you change the settings in the linked ticket and click OK, the following message pops up:
You can click:
The linked ticket icon has a small arrow which means it’s a shortcut to the original ticket:
To have an independent ticket which does not modify the original ticket, you will have to copy the ticket.
Automaton Engine 12.x
Automation Engine 10.x
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