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The Automation Engine Viewer might not show some images in a PDF file in very specific circumstances.


Normalizing a PDF file might cause images to disappear in very specific circumstances (in case of JPEG2000 compressed images in combination with a softmask). As a side effect, the Automation Engine Viewer may not show some images when viewing such a PDF.

More information

For installation instructions and to download the hotfix, go to:

Article information
Applies to

Automation Engine 12.1.0

PackEdge 12.1.0

Plato 12.1.0

Last revised 
Author AF
CW NumberCW167889

What is a Hotfix?

A Hotfix is a software package that you can install on an existing installation of our software. Each hotfix contains fixes for one or more known issues in our released software.

Because there is always a small chance for a hotfix to cause new issues, you should only install Recommended Hotfixes, unless otherwise instructed by your Esko Software Support team.