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Processing normalized PDF files which refer to large warped TIFF images might cause (BRIX based) tasks to fail.


Unhandled C++ exception” error appears when processing a normalized PDF file that refers to a large warped TIFF image. No file gets exported.

More Information

For installation instructions and to download the hotfix, go to


Article information
Applies to

Automation Engine 12.1.0

PackEdge 12.1.0

Plato 12.1.0

Last revised 
Author PBOO
CW NumberCW 176378

What is a Hotfix?

A Hotfix is a software package that you can install on an existing installation of our software. Each hotfix contains fixes for one or more known issues in our released software.

Because there is always a small chance for a hotfix to cause new issues, you should only install Recommended Hotfixes, unless otherwise instructed by your Esko Software Support team.