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  • KB82217234: Shapes - Recently upgraded to full Studio Maintenance Contract but still not able to download shapes for free
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Summary

Upgraded the maintenance contract of Studio to full to be able to download all the shapes for free, but still the shapes in Shapes store are not available for free.

Solution

The option of downloading shapes from Shapes store for free is linked to the kind of maintenance contract the customer has for Studio.

After upgrading the maintenance contract to full, the user has to logon to Esko Support portal once to activate the changes.

The link to Support portal is as follows:

www.support.esko.com

login credentails

The login credentials are same as your shapes login credentials.

If you still cannot download the shapes for free, please contact Esko customer support.

Article information
Applies to

Shapes all versions

Created11-Feb-14
Last revised 
AuthorMASI
CW Number 
Contents

 

1 Comment

  1. Support portal in the meantime has been moved to this location: https://www.esko.com/en/support/