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  • KB84837395: Color Engine Pilot - Check and recalibrate process fails immediately with recalibration error
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Summary

Check and recalibrate using an inline spectrophotometer fails immediately with a recalibration error.

Symptoms

Check and recalibrate chart does not process or print. Check and recalibrate fails immediately with a pop-up recalibration error. Other devices may complete the Check and recalibrate process correctly.

Solution

  1. In the Color Engine Pilot Device Manager, find the device in question and note the profile that is assigned to it.
  2. Change the profile to None and then change it back to the previous profile. 
  3. Run Check and recalibrate. If it fails again, reboot the proofer and retry the above process.
Article information
Applies to

Color Engine Pilot 12.0

Created13-Mar-14
Last revised 
AuthorJAHI
CW Number 
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