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Elements could be missing in the normalized PDF files that are generated using the "Normalize PostScript / PDF / Illustrator 8.0 File" task with the Destination color space option set to Grayscale.


Elements in the document are disappearing during normalization when they are converted to Grayscale.

More Information

For installation instructions and to download the hotfix, go to 

Article information
Applies to

Automation Engine 12.1.0

Last revised 
Author LSCH
CW NumberCW182155

What is a Hotfix?

A Hotfix is a software package that you can install on an existing installation of our software. Each hotfix contains fixes for one or more known issues in our released software.

Because there is always a small chance for a hotfix to cause new issues, you should only install Recommended Hotfixes, unless otherwise instructed by your Esko Software Support team.