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Summary

After a power outage when the computer with Automation Engine installed was restarted, no users were able to log on to Automation Engine Client / Pilot. ElemServer gives errors.

Symptoms

Client Diagnostics / BGMD.log file show the following errors.

BGMD 15 May 08:54:21 - Location request (2654): no attempt was made to start EventBroker:0

BGMD 15 May 08:54:21 - Location request (2655) for EventBroker:0 terminated with an exception

BGMD 15 May 08:54:21 - Location request (2655): no attempt was made to start EventBroker:0

ElemServer BGMD-LocateEx failed for EventBroker-0 on EGSERVER01

ElemServer BGM_TClient:Reconnect failed to Address obtained from BGMD at EGSERVER01 for name:EventBroker(0)

ElemServer BGMD-LocateEx failed for EventBroker-0 on EGSERVER01

ElemServer BGM_TClient:Reconnect failed to Address obtained from BGMD at EGSERVER01 for name:EventBroker(0)

EB_TListener(J) EGSERVER01 ElemServer Reconnect failed on 20140515 08:54:21.469:BGM_EShutdownInProgress

Shutting down

Solution - Version 12

  1. Shutdown Automation Engine Server. See: http://help.esko.com/docs/en-us/automationengine/12.2/referenceguide/en-us/common/ae/task/ta_ae_ServerStartStop.html
  2. Delete BSJobs database and restore the backup. See: http://help.esko.com/docs/en-us/automationengine/12.2/referenceguide/en-us/common/ae/task/ta_ae_DatabaseMgmt.html

Solution - Version 14.1

  1. Shutdown Automation Engine Server. See: https://docs.esko.com/docs/en-us/automationengine/14.1/userguide/en-us/common/ae/task/ta_ae_ServerStartStop.html
  2. Delete BSJobs database. See: https://docs.esko.com/docs/en-us/automationengine/14.1/userguide/en-us/common/ae/task/ta_ae_databasefromdatabase.html
  3. Restore the backup. See: https://docs.esko.com/docs/en-us/automationengine/14.1/userguide/en-us/common/ae/task/ta_ae_DatabseRestore.html
Article information
Applies to

Automation Engine all versions

Created15-May-14
Last revised18-Dec-15
AuthorLMJ
CW Number233382
Contents