KB92996345: Automation Engine - Font Error in Viewer

Summary

When trying to View a file in Automation Engine, the file view fails and produces the following error:

Cannot read image parameters for xxxxxxxx CSS.pdf Page 1 of 3
Cannot retrieve image parameters because: Failed to load Brix instance for file:
\\...\...\...\xxxxxxxx CSS.pdf; error:
Font <HelveticaNeue-Light> missing, replaced by <Courier>
Font <HelveticaNeue-Medium> missing, replaced by <Courier>
Converting 329x372 pixels 3 channel color calibrated image to CMYK
Converting 331x376 pixels 3 channel color calibrated image to CMYK
Converting 54x81 pixels 3 channel color calibrated image to CMYK
Converting 20x208 pixels 3 channel color calibrated image to CMYK
Font <HelveticaNeue> missing

Symptoms

File will also fail in a Normalize task as well as a Prepare for View task.

Solution

The reason it is failing is because of the missing fonts.

• The PDF is a non-Normalized PDF. When you try to View such a file, it is converted behind the scenes using the Normalize ticket that is set in Pilot > Tools > Configure > Viewer > Normalize ticket.
• The Default setting is the Default Normalize PostScript/ PDF/ AI ticket, which is set to Fail if Font Not Found.
• You could make a new ticket based on the Default Normalize PostScript/ PDF/ AI ticket and disable the Fail if Font Not Found and choose that one in Configure > Viewer > Normalize ticket.

OR

• You could have all the fonts include in the .pdf file.

Then the file can be viewed correctly.