Question
Normally you should receive your e-mail with your licenses shortly after we've registered the payment of the first subscription period.
- If you pay via credit card, this means you receive your licenses within 30 minutes.
- If you pay via wire transfer, it might take a couple of days until we've registered your payment. Your subscription only starts on the date we've registered your payment.
If you didn't receive any e-mail (please also check your spam folder), what can you do?
Answer
Your subscription licenses are always available on our online self-service portal, My Store Account.
- Sign in to esko.com
- Go to My store account > My Software Subscriptions, select the order and click Manage subscription.
- If your licenses have been created, they are available here, together with a download link of the software.
If you don't find any subscription licenses, please contact Esko Support.
| Article information | |
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| Applies to | All Esko software on subscription |
| Created | |
| Last revised | |
| Author | CLVE, ELER |
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