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Summary
Esko licensed applications hang.
Release date
Thursday, 06 July, 2017.
Symptoms
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| Windows only. |
- For Desktop applications: The software takes longer to launch or even does not launch and fails to start. The application process binary takes CPU continuously. Hanging application binaries can be
loctstool.exeor other process binary taking CPU continuously (typically 10-15% cpu load). - For applications using network licenses: The Network License Manager does not launch and the
esko.exe oreskoLMsrv.exeprocess or other proces binary takes CPU continuously. - When you update old software to the latest version, you may notice that the installer hangs.
System requirements
The standard system requirements for this product apply (for details, see the product pages on http://www.esko.com).
Dependencies
This hotfix replaces previous hotfix 201704038 for LND 16.0.2.
Installation Instructions
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Before and while you install the hotfix, check and close all applications and kill any process taking CPU continuously in Windows Task Manager. If you do not do that, the installation of the hotfix may also hang. Do not kill the process binary |
- Open Windows® Explorer and double click the installer.
- Click Yes to the question "Do you want to install the Esko Hotfix 2017-Q3-July-001?" and click Next to run the wizard.
Downloads
For installation instructions and to download the hotfix, go to: https://mysoftware.esko.com/Public/Downloads/Hotfix/201707001/Latest/Windows.
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DISCLAIMER OF WARRANTIES: ESKO GRAPHICS BVBA (HEREINAFTER REFERRED TO AS "ESKO") DOES NOT GUARANTEE THAT YOU WILL BE ABLE TO SUCCESSFULLY DOWNLOAD OR IMPLEMENT ANY HOTFIX, PATCH OR SERVICE PACK, OR ANY OF THE TIPS, SAMPLES OR SUGGESTIONS DESCRIBED IN ANY ESKO PRODUCT SUPPORT DOCUMENTATION, INCLUDING KNOWLEDGE BASE ARTICLES. ALL ESKO TECHNICAL DOCUMENTS, HOTFIXES, PATCHES AND SERVICE PACKS ARE SUBJECT TO CHANGE WITHOUT NOTICE. LIMIT OF LIABILITY: BY DOWNLOADING OR IMPLEMENTING THE HOTFIXES, PATCHES AND SERVICE PACKS YOU AGREE THAT ESKO HAS MADE NO EXPRESS WARRANTIES TO YOU REGARDING SAID ITEMS, AND THAT SAID ITEMS ARE PROVIDED TO YOU 'AS IS' WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL ESKO OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL LOSS OF DATA, OR LOST BUSINESS PROFITS OR SPECIAL DAMAGES, THAT MAY OCCUR AS A RESULT OF IMPLEMENTING A HOTFIX, PATCH OR SERVICE PACK OR WORKAROUND, OR ANY SUGGESTION OUTLINED IN ANY ESKO PRODUCT SUPPORT TECHNICAL DOCUMENT, EVEN IF ESKO OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. |
| Article information | |
|---|---|
| Applies to | Licensing all versions |
| Created | 05-Jul-17 |
| Last revised | 1030-Aug-17 |
| Author | BAV |
| Case Number | CS00859403 |
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| Info |
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What is a Hotfix? A Hotfix is a software package that you can install on an existing installation of our software. Each hotfix contains fixes for one or more known issues in our released software. Because there is always a small chance for a hotfix to cause new issues, you should only install Recommended Hotfixes, unless otherwise instructed by your Esko Software Support team. |