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Summary
Random task failure issue: “Exception of class BGM_ETryAgain”. The BGMD log file shows "RPC call failure" message.
Release date
Tuesday, Aug 08, 2017
Symptoms
Frequent but random task failure (e.g.: Optimize PDF document and Adjust PDF screening task…): “Exception of class BGM_ETryAgain, Stack trace <unnamed> in Task/Private/Source/tw_ttask.cpp at line 1156”.
Relaunching the workflow might work, but may fail at other tasks.
After restarting Automation Engine, it works for some time but problem happens again.
System requirements
The standard system requirements for this product apply (for details, see the product pages on www.esko.com/systemrequirements ).
Dependencies
This hotfix has no known dependencies on other hotfixes or patches.
Installation Instructions
- Stop the master Automation Engine 16.0.2 server (and assistantsAssistants/standins Stand-ins if any).
- Install the hotfix on the server(s).
- Restart (them).
Downloads
To download the hotfix, go to https://mysoftware.esko.com/Hotfixes/Details/201704048/16.0.2.
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DISCLAIMER OF WARRANTIES: ESKO GRAPHICS BVBA (HEREINAFTER REFERRED TO AS "ESKO") DOES NOT GUARANTEE THAT YOU WILL BE ABLE TO SUCCESSFULLY DOWNLOAD OR IMPLEMENT ANY HOTFIX, PATCH OR SERVICE PACK, OR ANY OF THE TIPS, SAMPLES OR SUGGESTIONS DESCRIBED IN ANY ESKO PRODUCT SUPPORT DOCUMENTATION, INCLUDING KNOWLEDGE BASE ARTICLES. ALL ESKO TECHNICAL DOCUMENTS, HOTFIXES, PATCHES AND SERVICE PACKS ARE SUBJECT TO CHANGE WITHOUT NOTICE. LIMIT OF LIABILITY: BY DOWNLOADING OR IMPLEMENTING THE HOTFIXES, PATCHES AND SERVICE PACKS YOU AGREE THAT ESKO HAS MADE NO EXPRESS WARRANTIES TO YOU REGARDING SAID ITEMS, AND THAT SAID ITEMS ARE PROVIDED TO YOU 'AS IS' WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL ESKO OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL LOSS OF DATA, OR LOST BUSINESS PROFITS OR SPECIAL DAMAGES, THAT MAY OCCUR AS A RESULT OF IMPLEMENTING A HOTFIX, PATCH OR SERVICE PACK OR WORKAROUND, OR ANY SUGGESTION OUTLINED IN ANY ESKO PRODUCT SUPPORT TECHNICAL DOCUMENT, EVEN IF ESKO OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. |
| Article information | |
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| Applies to | Automation Engine 16.0.2 |
| Created | 31-Jul-17 |
| Last revised | |
| Author | SVV |
| Case Number | CS00887115 / AE-8156 |
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| Info |
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What is a Hotfix? A Hotfix is a software package that you can install on an existing installation of our software. Each hotfix contains fixes for one or more known issues in our released software. Because there is always a small chance for a hotfix to cause new issues, you should only install Recommended Hotfixes, unless otherwise instructed by your Esko Software Support team. |