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  • KB73059246: Licensing - How to activate or deactivate licenses

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Introduction

This article describes how to use your Esko licenses. We offer three different types of licenses:

  • Named user subscriptions

    • A named user subscription is linked to users via their Esko ID.

    • You don't need an HTML-file to activate.

    • Named user subscriptions are managed via MySoftware.esko.com.
  • Local subscriptions
    • A local subscription works the same as a local license: it is activated on the computer where you will use the software.

    • You need a product key to activate.

    • Local subscriptions are managed in the Local License Manager.

  • Local licenses
    • A local license is activated on the computer where you will use the software.

    • You need an HTML-file or product key to activate.

    • Local licenses are managed in the Local License Manager.

  • Network licenses
    • A network license floats between computers. This means that you activate it on a server and you can use the software on any computer that is connected to that server.

    • You need an HTML-file to activate.

    • Network licenses are managed in the Network License Manager.

There are different options to choose from, depending on the type of licenses you have. You can quickly go to the instructions you need from the table below:

What type of license do you have?

License type

Available for these products...

How do you know you have this type of license?Instructions
Named user subscriptionsDesktop applications (ArtiosCAD, ArtPro+, Cape, DeskPack, Dynamic Content, Studio)

You have received an Email 'Get Started with your subscription', there are no product keys listed

 

Local subscriptionsi-cut SuiteYou have received an Email 'Get Started with your subscription', with one or more product keys
Local licensesDesktop applications (ArtiosCAD, ArtPro, DeskPack, PackEdge, Plato, Studio, etc.,)

You have received an HTML-file, when you open it, it says 'local licenses'

Or you have received an Email with a product key

Network licenses

Server applications (Automation Engine, Imaging Engine, WebCenter, etc.,)

Desktop applications (ArtiosCAD, ArtPro, DeskPack, PackEdge, Plato, Studio, etc.,)

You have received an HTML-file

When you open it, it says 'network licenses'

What is an Esko ID and why do you need it?

Esko ID is the one account that gives you access to all Esko services, including licensing:

  • Your named user subscription is linked to your Esko ID, so you need to sign in.
  • To activate local or network licenses.

In order to activate your licenses or to sign in, you need an Esko ID. If you do not have one yet, you can create it here.

You can use your Esko ID for any of the Esko websites to get access to your company information.

You can find more information on Esko ID here: 
Tip
titleUseful links

Prerequisites - what do you need before activating your Esko licenses?

(tick) An Esko ID (account - your e-mail address). If you don't have an Esko ID yet, you can create one here.

What are product keys and product key files (HTML-files)?

To activate your licenses, you need a product key or multiple product keys. A product key is a code which consists of 5 sextets: (tick) An HTML-file with your product keys (a product key looks like ABCDEF-123456-GHIJKL-789012-MNOPQRBecause many Esko products require multiple product keys, we combine them into HTML-files (Product key files).

  • We send
your
  • product key HTML-files always via
Email, please save them in a secure location as you might need them later (e.g.: to move your software to another computer).If you lost
  • e-mail to the requester or to the contact person for the order. You can also download your HTML-files
, you can download them again you contact
  • network licenses.
  • If you don't have your HTML-file, please contact Esko Support to
re-
  • send
them.You can find more information on where to find your product keys or product key files here
  • it to you.
  • More info:
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79694227

Can you activate a license if your computer is not connected to the Internet ('offline activation')?

Yes, if you have local licenses or network licenses. With subscriptions, it is not possible to activate or sign in when you're offline because you need to be online regularly to renew your subscription.

In short, the offline activation process works as follows:

  1. You create a request file on the computer without Internet access.
  2. You transfer the request file to a computer with Internet access and upload the file to the Esko website.
  3. From the Esko website, you receive a response file.
  4. You transfer the response file back to the computer without Internet access and you load it to receive your license.
Tip

If your computer is connected to the Internet, you will automatically follow the online procedures. You can also connect via a proxy server or use PAC files (Proxy auto-config files).

You can switch your activation mode by changing your preferences in the Local License Manager or Network License Manager:

  1. Go to Help > License Manager Preferences.
    1. Select Use system settings to use a PAC file.
    2. Select Connect without a proxy server to connect directly to the Internet.
    3. Select Use a proxy server and fill in the proxy server details to connect via proxy server.
    4. Select Activate via another online computer to always use the offline activation process, even if you are online.

Subscriptions

AnchorSubscriptionsSignInSubscriptionsSignInHow to sign in with a named user subscription

Step 1: Make sure you have a subscription assigned to your Esko ID

  • If you are the person who ordered the subscription(s), we have assigned one to your Esko ID automatically and you can continue with step 2.
  • If a colleague ordered the subscription(s), you need to ask him/her to assign one to your Esko ID (Email address) first via MySoftware.esko.com/subscriptions.

Step 2: Sign in

Once you have a subscription assigned to you, you can sign in as follows:

  1. Launch the software and you'll get a panel to choose your licensing method. Click I have an Esko ID to sign in and to use my Subscription.
  2. Fill in your Email address and password and click Sign in.
  3. You're now signed in and you can start using the software.

If you don't get the panel at launch, you can also sign in as follows:

  • For ArtiosCAD, ArtPro+, Cape and Studio Toolkit: 
    • Go to the Help menu.
  • For plugins in Adobe® Illustrator®:
    • Go to Help > Esko > Subscriptions....
  • For plugins in Adobe® Photoshop®
    • Go to File > Automate > Esko Subscriptions....
AnchorSubscriptionsSignOutSubscriptionsSignOutHow to sign out with a named user subscription
  • For ArtiosCAD, ArtPro+, Cape and Studio Toolkit: 
    • Go to the Help menu and click Sign out....
  • For plugins in Adobe® Illustrator®:
    • Go to Help > Esko > Subscriptions... and click Sign out.
  • For plugins in Adobe® Photoshop®
    • Go to File > Automate > Esko Subscriptions... and click Sign out.
Tip
titleWhat if you forgot to sign out?

If you want to use your subscription on another computer, but you forgot to sign out, you need to do the following:

  1. Launch the software and you'll get a panel to choose your licensing method. Click I have an Esko ID to sign in and to use my Subscription.
  2. Fill in your Email address and password and click Sign in.
  3. You will now get a warning that your subscription is already in use on another computer. Check the Sign Out Remotely checkbox and click Sign in.
  4. You're now signed in and you can start using the software.
  5. We will remotely remove your subscription from the first computer.
AnchorSubscriptionsActivateSubscriptionsActivateHow to activate a local subscription

Activating a local subscription is the same as activating a local license, so you can follow the instructions below.

Local licenses

If you want to run the Local License Manager on...then follow these instructions...Windows
  • label = "79694227" and space = currentSpace()
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(tick) The Esko software installed on your computer, including the Esko Local License Manager or Esko Network License Manager.

Anchor
local-licenses
local-licenses
How to activate your Esko licenses?

These procedures apply to local and network licenses, both on Windows and Mac.

More information:

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How to activate licenses if your computer is connected to the Internet?

On...You can find the...Here...
On Windows

Local License Manager

Go to Start > All Programs > Esko > Manage Local Licenses.
 Network License ManagerGo to Start > All Programs > Esko >
Local
Network License Manager
> Manage Local Licenses
.
On MacLocal License ManagerIn your Applications folder, double-click the Esko Local License Manager icon.
anchor
 
OnlineLocalActivateOnlineLocalActivateHow to activate local licenses if you're onlineStart the Local
Network License ManagerIn your Applications folder, double-click the Esko Network License Manager icon.
  1. Start the License Manager application.
If you have an HTML file,
  1. Click Activate or drag and drop
it
  1. your HTML-file into the
Local
  1. License Manager window to start an activation.
  • Click Activate. The Activate License Wizard (Windows) or Activate License Assistant (Mac) appears.
  • Click Next to continue.
  • If you have an HTML file:
    1. If you're activating network licenses, check the I accept that license services will be restarted checkbox and click Next.
      1. This means that users connecting to the license server might temporarily loose their license. When the activation is finished, they can launch their application again to continue working.
    2. Select the I have a file containing one or more product keys radio button and click Next.
    3. Browse to your product key HTML file
    , open the file
    1. and click Next to continue (if you dropped the HTML-file, this will be pre-filled).
      1. If you have a single product key
    :
    Select
      1. , select the I have only one Product Key radio button and
    click Next.Enter
      1. enter your Product Key
    and click Next to continue
      1. .
    1. Enter your Esko ID and password. Click Next to continue.
      1. Your license is now being activated. Upon completion, you get a message confirming the successful activation.
    2. Click Finish to close the wizard.
    3. The licenses will appear in the
    Local
    1. License Manager.
    Tip
    title
    Drag&drop your HTML-files in the Local License Manager
    Activate local licenses from within your application

    You can also activate local licenses from within

    the software

    your Esko application:

    1. Launch the software, and you'll get a panel to choose your licensing method. Click I received an HTML file with a Product Key.
    2. This opens the Activate License Wizard (Windows) or Activate License Assistant (Mac), and you can follow the same steps as explained above.
    AnchorOfflineLocalActivateOfflineLocalActivate

    How to activate

    local

    licenses if

    you're offline

    Step 1: Creating an activation request

    Start the Local

    your computer is not connected to the Internet?

    On...You can find the...Here...
    On Windows

    Local License Manager

    Go to Start > All Programs > Esko > Manage Local Licenses.
     Network License ManagerGo to Start > All Programs > Esko > Network License Manager.
    On MacLocal License ManagerIn your Applications folder, double-click the Esko Local License Manager icon.
     Network License ManagerIn your Applications folder, double-click the Esko Network License Manager icon.

    Step 1: Create an activation request

    1. Transfer the HTML-file to the computer where the licenses should be activated.
    2. Start the License Manager application.
    3. Click Activate
    . The Activate License Wizard appears.
  • Click Next to continue.
  • If you have an HTML file:
    1. or drag and drop your HTML-file into the License Manager window to start an activation.
    2. Select the Step 1: Create activation request radio button and click Next.
    3. If you're activating network licenses, check the I accept that license services will be restarted checkbox and click Next.
      1. This means that users connecting to the license server might temporarily loose their license. When the activation is finished, they can launch their application again to continue working.
    4. Select the I have a file containing one or more product keys radio button and click Next.
    5. Browse to your product key HTML file
    , open the file
    1. and click Next to continue (if you dropped the HTML-file, this will be pre-filled).
      1. If you have a single product key
    :
    Select
      1. , select the I have only one Product Key radio button and
    click Next.
  • Enter your product key and click Next to continue.
  • Select the Continue via another online computer radio button and click Next.
  • Select the Step 1: Create activation request radio button and click Next.
      1. enter your Product Key.
    1. Enter your Esko ID and click Next.
    2. Click Save As to save the activation request file, go to the desired location and click Save.
    3. You will see a message confirming that you have successfully completed Step 1 of the off-line activation.
    4. Click Finish to close the wizard.

    Step 2: Uploading the activation request and downloading the response file

    Copy
    1. Transfer the activation request file, which you had saved in step 1 of the activation process, to a computer with full Internet access.
    2. Open a web browser, go to https://www.esko.com/en/Support/DownloadsAndLicenses/activation/.
    3. Browse to the activation request file, open the file and click Continue.
    4. Enter your
    activation account
    1. Esko ID password and click Continue.
      1. You will get an overview of the licenses that you're going to activate.
    2. Verify this product information and click Continue.
    3. Click the Download button and save the activation response file on your computer.

    Step 3: Loading the activation response file

    Copy
    1. Transfer the activation response file which you had saved in step 2 of the activation process, to the computer on which you want to activate it.
    2. Start the Local License Manager application.
    3. Click Activate.
    The Activate License Wizard appears.
  • Click Next to continue.
  • If you have an HTML file:
  • Browse to your product key HTML file, open the file and click Next to continue.
  • If you have a single product key:
    1. Select the I have only one Product Key radio button and click Next.
    2. Enter your product key and click Next to continue.
  • Select the Continue via another online computer radio button and click Next.
  • Select
    1. Select
    the I have a file containing one or more product keys radio button and click Next.
    1. Step 2: Load activation response and click Next.
    2. Browse to the activation response file, open the file and click Next.
    3. Your licenses are now being activated. Upon completion, you will get a message confirming successful activation.
    4. Click Finish to close the wizard.
    5. The
    product
    1. licenses will appear in the
    Local
    1. License Manager.

    What to do after activating your licenses?

    After you've activated your local licenses, you can launch the software and start working.

    After you've activated your network licenses, you still need to configure your Esko software to use these network licenses:

    • For desktop applications such as ArtiosCAD, ArtPro+, DeskPack, Dynamic Content and Studio:
      • Launch the software, and you'll get a panel to choose your licensing method. Click I know the name of my License Server.
      • Fill in the name of the computer where the Network License Manager is installed and click Check (if you don't know the name of your license server, you can contact your administrator.)
      • You're now connected and you can use your software.
    • For server applications (Automation Engine, Imaging Engine, WebCenter), consult the product-specific documentation.

    How to deactivate your Esko licenses?

    These procedures apply to local and network licenses, both on Windows and Mac.

    Anchor
    OnlineLocalDeactivate
    OnlineLocalDeactivate
    How to deactivate

    local

    licenses if

    you're online

    your computer is connected to the Internet?

    1. Start the Local License Manager application.
    2. Select the licenses you want to deactivate.
    3. Click Deactivate. The , the Deactivate License Wizard appears. Click Next to continue.
    4. A product key file is created and the Save the key dialog box appears.
      You will need this HTML file to activate the licenses on another computer.
    5. If you're deactivating network licenses, check the I accept that license services will be restarted checkbox and click Next.
      1. This means that users connecting to the license server might temporarily loose their license. When the activation is finished, they can launch their application again to continue working.
    6. Before deactivating, we will create a HTML -file with the product keys. Click Save as, go to the desired location and click Save.
      Click Next to continue
      1. You will need this HTML file to activate the licenses on another computer.
    7. Your licenses are now being deactivated. Upon completion, you get a message confirming successful deactivation.
    8. Click Finish to close the wizard.
    9. The licenses will disappear from the Local License Manager.
    Tip
    titleWhen do you need to deactivate your licenses?
    • You need to deactivate your licenses:
      • When you want to move your software to a new computer (if you don't deactivate the licenses first, you won't be able to activate them on the new computer).
      • When you upgrade your Operating System to a newer version (because of the changes to your system, your licenses might become broken).
      • When you want to virtualize your system or restore a backup (because of the changes to your system, your licenses might become broken).
    • You don't need to deactivate your licenses:
      • When you upgrade your Esko software.

    Anchor
    OfflineLocalDeactivate
    OfflineLocalDeactivate
    How to deactivate

    local

    licenses if

    you're offline

    your computer is not connected to the Internet?

    Step 1: Creating a deactivation request

    1. Start the Local License Manager application.
    2. Select the licenses you want to deactivate.
    3. Click Deactivate. The , the Deactivate License Wizard appears. Click Next to continue.
    4. Select the Continue via another online computer radio button and click Next.Select the Step 1: Create deactivation request radio button and click Next.
    5. Check the I have read the conditions and agree to continue checkbox and click Next.
    6. Click Save as to save the deactivation request file, go to the desired location and click Save.
    7. You see a message confirming that you have successfully completed Step 1 of the off-line deactivation.
    8. Click Finish to close the wizard.

    Step 2: Uploading the deactivation request and downloading the response file

    1. Copy Transfer the deactivation request file which you had saved in step 1 of the deactivation process, to a computer with full Internet access.
    2. Open a web browser, go to https://www.esko.com/en/Support/DownloadsAndLicenses/activation/.
    3. Browse to the deactivation request file, open the file and click Continue.
    4. Verify this product information and click Continue.
    5. Click the Download button and save the deactivation response file on your computer.

    Step 3: Loading the deactivation response file

    1. Copy the deactivation response file which you had saved in step 2 of the deactivation process, to the computer on which you want to deactivate it.
    2. Start the Local License Manager application.
    3. Select the licenses you want to deactivate.
    4. Click Deactivate. The , the Deactivate License Wizard appears. Click Next to continue.
    5. Select the Continue via another online computer radio button and click Next.Select the Step 2: Load deactivation response radio button and click Next.
    6. Browse to the deactivation response file and click Next.
    7. During deactivation, you can save an HTML-file with all your product keys (deactivatedkeys.html), you can use this file to activate your Esko licenses on another computer.
    8. Click Finish to close the wizard.
    9. The product licenses will disappear from the Local License Manager.

    Network licenses

    If you want to run the Network License Manager on...then follow these instructions...
    WindowsGo to Start > All Programs > Esko > Network License Manager > Activate Network Licenses.
    MacIn your Applications folder, double-click the Esko Network License Manager icon.
    AnchorOnlineNetworkActivateOnlineNetworkActivateHow to activate network licenses if you're online
  • Start the Network License Manager application.
  • Click Activate. The Activate License Wizard (Windows) or Activate License Assistant (Mac) appears.
  • Click Next to continue.
  • Check the Click
    1. If you're deactivating network licenses, check the I accept that license services will be restarted checkbox and click Next.
  • If you have an HTML file:
    1. Select the I have a file containing one or more product keys radio button and click Next.
    2. Browse to your product key HTML file, open the file and click Next to continue.
  • If you have a single product key:
    1. Select the I have only one Product Key radio button and click Next.
    2. Enter your Product Key and click Next to continue.
  • Enter your Esko ID and password. Click Next to continue.
    1. Your license is now being activated. Upon completion, you get a message confirming successful activation.
      1. This means that users connecting to the license server might temporarily loose their license. When the activation is finished, they can launch their application again to continue working.
    1. Browse to the deactivation response file and click Next.
    2. Click Finish to close the wizard.
    3. The product licenses will
    appear in
    1. disappear from the
    Network
    1. Local License Manager.
    Tip
    titleConfigure your applications to connect to the license server

    After you've activated your network licenses, you still need to configure your Esko software to use these network licenses:

    • For desktop applications such as ArtiosCAD, ArtPro+, DeskPack, Dynamic Content and Studio:
      1. Launch the software, and you'll get a panel to choose your licensing method. Click I know the name of my License Server.
      2. Fill in the license server name and click Check > if you don't know the name of your license server, you can contact your administrator.
      3. You're now connected and you can use your software.
    • For server applications, consult the product-specific documentation.
    AnchorOfflineNetworkActivateOfflineNetworkActivateHow to activate network licenses if you're offline

    Step 1: Creating an activation request

    1. Start the Network License Manager application.
    2. Click Activate. The Activate License Wizard appears.
    3. Check the I accept that license services will be restarted checkbox and click Next.
    4. Select the I have a file containing one or more product keys radio button and click Next.
    5. If you have an HTML file:
      1. Select the I have a file containing one or more product keys radio button and click Next.
      2. Browse to your product key HTML file, open the file and click Next to continue.
    6. If you have a single product key:
      1. Select the I have only one Product Key radio button and click Next.
      2. Enter your product key and click Next to continue.
    7. Select the Step 1: Create activation request radio button and click Next.
    8. Enter your Esko ID and click Next.
    9. Click Save As to save the activation request file, go to the desired location and click Save.
    10. You will see a message confirming that you have successfully completed Step 1 of the off-line activation.
    11. Click Finish to close the wizard.

    Step 2: Uploading the activation request and downloading the response file

    1. Copy the activation request file, which you had saved in step 1 of the activation process, to a computer with full Internet access.
    2. Open a web browser, go to https://www.esko.com/en/Support/DownloadsAndLicenses/activation/
    3. Browse to the activation request file, open the file and click Continue.
    4. Enter your Esko ID password and click Continue.
    5. Verify that the product information is correct and click Continue.
    6. Click Download to download the activation response file.

    Step 3: Loading the activation response file

  • Copy the activation response file, which you had saved in step 2 of the activation process, to the computer on which you want to activate it.
  • Start the Network License Manager application.
  • Click Activate. The Activate License Wizard appears.
  • Select the I accept that license services will be restarted checkbox and click Next.
  • If you have an HTML file:
    1. Select the I have a file containing one or more product keys radio button and click Next.
    2. Browse to your product key HTML file, open the file and click Next to continue.
  • If you have a single product key:
    1. Select the I have only one Product Key radio button and click Next.
    2. Enter your product key and click Next to continue.
  • Select the Continue via another online computer radio button and click Next.
  • Select the Step 2: Load activation response radio buttonand click Next.
  • Browse to the activation response file, open the file and click Next.
    1. Your licenses are now being activated. Upon completion, you will get a message confirming successful activation.
  • Click Finish to close the wizard.
  • The product licenses will appear in the Network License Manager.
  • AnchorOnlineNetworkDeactivateOnlineNetworkDeactivateHow to deactivate network licenses if you're online
    1. Start the Network License Manager application.
    2. Select the licenses you want to deactivate.
    3. Click Deactivate. The Deactivate License Wizard appears.
    4. Check the I accept that license services will be restarted checkbox and click Next.
    5. A product key file is created and the Save the key dialog box appears.
      You will need the product key file to activate the license for this product key on another computer.
    6. Click Save as, go to the desired location and click Save.
    7. Click Next to continue.
      1. Your licenses are now being deactivated. Upon completion, you get a message confirming successful deactivation.
    8. Click Finish to close the wizard.
    9. The product licenses will disappear from the Network License Manager.
    Info
    You can find the complete documentation here.
    AnchorOfflineNetworkDeactivateOfflineNetworkDeactivateHow to deactivate network licenses if you're offline

    Step 1: Creating a deactivation request

    1. Start the Network License Manager application.
    2. Select the licenses you want to deactivate.
    3. Click Deactivate. The Deactivate License Wizard appears.
    4. Check the I accept that license services will be restarted checkbox and click Next.
    5. Select the Continue via another online computer radio button and click Next.
    6. Select the Step 1: Create deactivation request radio button and click Next.
    7. Check I have read the conditions and agree to continue checkbox and click Next.
    8. Click Save as to save the deactivation request file, go to the desired location and click Save.
    9. You see a message confirming that you have successfully completed Step 1 of the off-line deactivation.

    10. Click Finish to close the wizard.

    Step 2: Uploading the deactivation request and downloading the response file

    1. Copy the deactivation request file, that you have saved in step 1 of the deactivation process, to a computer with full Internet access.
    2. Open a web browser, go to https://www.esko.com/en/Support/DownloadsAndLicenses/activation/.
    3. Browse to the activation request file, open the file and click Continue.
    4. Verify this product information and click Continue.
    5. Click the Download button and save the deactivation response file on your computer.

    Step 3: Loading the deactivation response file

    1. Copy the deactivation response file, which you have saved in step 2 of the deactivation process, to the computer on which you want to deactivate it.
    2. Start the Network License Manager application.
    3. Click Deactivate. The Deactivate License Wizard appears.
    4. Check the I accept that license services will be restarted checkbox and click Next.
    5. Select the Continue via another online computer radio button and click Next.
    6. Select the Step 2: Load deactivation response radio button and click Next.
    7. Browse to the deactivation response file and click Next.
    8. During deactivation, you can save an HTML-file with all your product keys (deactivatedkeys.html), you can use this file to activate your Esko licenses on another computer.
    9. Click Finish to close the wizard.

    10. The product licenses will disappear from the Network License Manager.

    Article informationApplies to

    Network License Manager 14.1

    Local License Manager 14.1

    Created22-May-13Last revised02-Oct-17

    How to start a trial?

    To start a trial, you don't need a license. During installation you will be asked to confirm to start your trial and fill in your Esko ID, and your 30-day trial period.

    More information:

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    What if something goes wrong during license activation?

    • If you don't have your HTML-files, please contact Esko Support.
    • If you get an error while trying to activate your licenses, please check this article for troubleshooting help:
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    • If you get an error while upgrading your software, please check this article:
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    • More help:
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    Article information
    Applies to

    Esko Licensing

    Esko all software products

    Created
     
    Last revised
     
    AuthorCLVE
    CW Number 


    Panel
    titleContents

    Table of Contents
    classinline-toc