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  • KB73059548: Licensing - How to return your dongle to Esko and receive permanent license

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Description

Since 2008, Esko software is licensed with activation-based licenses. If you have older software that is licensed via dongles and you want to upgrade to the latest version, you need to return your dongles. Upon return of your dongles, we will supply you with final activation-based licenses.

Procedure

1. Initiate the dongle return

  1. Create your Esko ID here. You will also need this account to activate your new licenses.

  2. Once you have confirmed your Esko ID, log in here.
  3. Choose what type of dongle you want to return and continue.
  4. Select your region and add the dongle numbers of the dongles you want to return. You can find the dongle number on your physical key.

  5. Click Send to submit your request.

You can find more information on Esko ID and where you can use it here: https://wiki.esko.com/x/yAGTBQ

2. Install the software and activate your temporary licenses

  1. You receive an e-mail with product key files (HTML files) for your temporary licenses and a link to download the new software.
    If you did not receive anything after three business days, please check your spam folder.

  2. Download and install the new software (for help on installation, go to help.esko.com).

  3. Activate your temporary licenses with the product key files delivered. For help on activation, see this article: 
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3. Return your dongles

  1. Send your dongles to your regional Esko office:
Europe, Middle East and AfricaNorth and Latin AmericaJapanAsia (except Japan)

Esko Attn: License Department
Kortrijksesteenweg 1095
9051 Gent
Belgium

Esko Attn: Licensing Dept
8535 Gander Creek Drive
Miamisburg, OH 45342
United States

〒163-1307 東京都新宿区西新宿6-5-1 新宿アイランドタワー7F

エスコグラフィックス株式会社 CS部 ライセンスキー返却係

Esko-Graphics Pte Ltd
Blk 750C Chai Chee Road
#01-07/08
Technopark@Chai Chee
Singapore 469003

Tip

Please send your dongles back as soon as your new software is up-and-running, otherwise you might forget it and your temporary licenses might expire.

4. Activate your final licenses

  1. You receive an e-mail with product key files for your final licenses
  2. Activate your final licenses with the product key files delivered. For help on activation, see this article: 
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Tip

You can now deactivate your temporary licenses safely, to avoid unnecessary warning messages when they are about to expire.

More info?

If you have ArtiosCAD dongles, you can find more information in the ArtiosCAD Dongle Return Procedure - document.

Article information
Applies to

ArtiosCAD 7.7 and older

BackStage 7.4 and older

Created09-May-13
Last revised12-Jan-15
AuthorHAJA
CW Number 
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