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  • KB73059643: ArtPro - Slow performance over network

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Summary

ArtPro may run slowly when working over a network/local network. This article highlights some likely causes and offers possible solutions.

Symptoms

Symptoms include, but are not limited to:

  • Files open/save slowly.
  • ArtPro starts up slowly.

Causes

Likely causes include, but are not limited to:

  1. SMB (Samba)/CIFS protocol issue when connecting to a Windows share or file server from an older Mac OS X system.
  2. Slow network/local network.

Solutions

The respective solutions are:

CauseSolution
SMB (Samba)/CIFS protocol issueUpgrade the Mac OS X system on your workstation to Mac OS X Lion or higher.
These versions contain important enhancements to the SMB/CFIS protocol.
Slow network/local networkAsk your IT department to optimize and speed up the network/local network.

Workaround

If ArtPro starts up slowly, it's very likely that a slow network/local network is the root cause.
This is especially the case if you've configured ArtPro to:

  • Look for network licenses.
    Note that some of these licenses may not be properly installed/activated.
  • Connect to Shuttle.
  • Connect to the Automation Engine server.

As a workaround, you can manually disable the connection to: 

  • Network licenses
  • Shuttle
  • Automation Engine server
Note

Only disable connections which you don't need!

Procedures

Disable network licenses

To manually disable network licenses, follow the steps given below:

  1. Open ArtPro.
  2. Go to ArtPro > Preferences > General > Show licenses.
  3. In the Network License Settings window, disable all licenses which:
    • you don't need
    • are marked Failed
    • are marked No License
     To do so, uncheck the check box in front of the license you want to disable.

  4. Click the Quit/OK button.
  5. Restart ArtPro.
     

Disable connection to Shuttle

 To manually disable the connection to Shuttle, follow the steps given below:

  1. Open ArtPro.
  2. Go to ArtPro > Preferences > Servers > Shuttle.
  3. Remove all connections which you don't need.
    To do so, select a connection you want to remove and click the - button.




  4. Click the OK button.
  5. Restart ArtPro.
     

Disable connection to Automation Engine

 To manually disable the connection to Automation Engine, follow the steps given below:

  1. Open ArtPro.
  2. Go to ArtPro > Preferences > Servers > Automation Engine.
  3. Empty the Server Name, User Name and Password fields to remove the connection to the server.
  4. Click the OK button.
  5. Restart ArtPro.

 

Article information
Applies to

ArtPro 12.x
ArtPro 10.x
ArtPro 9.6.x

Created17-May-13
Last revised17-May-13
AuthorAYKI
CW Number156044
Panel
titleContents

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