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Comment: Updated by EskoConfluence integration from workflowwiki


The Image Optimizer plug-in in the PDF Import package optimizes the memory used by files that are linked more than once. This hotfix solves an issue with images, placed more than once inside plug-in art objects, being lost when opening the .AI file.

This problem affects the dynamic images maintained by Dynamic Content and also for example, native Adobe® Illustrator® Live Trace images.

As a workaround, remove the PDF Import package or the Image Optimizer plug-in in the package.


After creating a file with dynamic images in Dynamic Content, the file is saved and closed. But when the file is re-opened, the images are not visible.

More Information

For installation instructions and to download the hotfix, go to 

Article information
Applies to

DeskPack (Illustrator®) 12.0.1

Last revised 
CW NumberEA137421

Table of Contents


What is a Hotfix?

A Hotfix is a software package that you can install on an existing installation of our software. Each hotfix contains fixes for one or more known issues in our released software.

Because there is always a small chance for a hotfix to cause new issues, you should only install Recommended Hotfixes, unless otherwise instructed by your Esko Software Support team.