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Question

I want to start using my Esko software, but I first To activate your Esko licenses, you need a product key or a product key file to activate the licenses(HTML-file). Where do I can you find these?

Answer

them?

A product key looks like this: ABCDEF-123456-GHIJKL-789012-MNOPQR (5 times 6 characters). Esko has many products that require multiple product keys, therefore, they are bundled in HTML files (product key files). A product key file looks like this:

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Answer

If you want to start a trial

You don't need a product key to start a trial. During installation, you'll be asked to start your 30-day trial.

More info:

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If you bought a license, requested an upgrade or requested an extension of a temporary license

We typically send your product key files via e-mail, to the requester or the contact person of the order (Image Removed
Your product keys or product key files are sent to you via e-mail by Esko Support or by your Esko Sales Operations Agent. They are typically saved in a zip-file. Please also check your Spam or Junk Mailbox, it might be that the e-mail ended up there.). The product key files (HTML-files) are compressed to ZIP-files. To unzip them, you can use the standard tools that are freely available.

You can also download your licenses via If you have the right access, you can also download them from MySoftware.esko.com.

You can find more info here:

If you bought a subscription

You don't need a product key or product key file if you have a subscription, instead you need to assign subscriptions to the respective Esko IDs via MySoftware.esko.com

(if you don't have access, go to id.esko.com and make sure you have the 'License Admin'-role (or ask your Organization Owner to give you the License Admin role).

You can find more info here: 

If you want to transfer your Esko software to a new computer

If you want to transfer your Esko software to a new computer, you need to deactivate your licenses on the original computer first. During deactivation, you will be asked to create a HTML-file with all your licenses (DeactivatedKeys.html). You'll need to use that file to activate the licenses on the new computer.

• If you don't have the DeactivatedKeys.html, you can also download your licenses via MySoftware.esko.com.
• If you weren't able to deactivate the licenses, please contact Esko Support to deactivate the licenses for you.

More info:

If you do not receive an e-mail with your product key files and you can't download them, please contact Esko Support.

What about trials?

You don't need a product key to start a trial.