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Question

I want to start using my Esko software, but I first To activate your Esko licenses, you need a product key or a product key file to activate the licenses(HTML-file). Where do I can you find these?

Answer

them?

A product key looks like this: ABCDEF-123456-GHIJKL-789012-MNOPQR (5 times 6 characters). Esko has many products that require multiple product keys, therefore, they are bundled in HTML files (product key files). A product key file looks like this:Image Removed
Your product keys or product key files are sent to you via e-mail by Esko Support or by your Esko Sales Operations Agent. They are typically saved in a zip-file.

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Answer

If you want to start a trial

You don't need a product key to start a trial. During installation, you'll be asked to start your 30-day trial.

More info:

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If you bought a license, requested an upgrade or requested an extension of a temporary license

We typically send your product key files via e-mail, to the requester or the contact person of the order (Please also check your Spam or Junk Mailbox, it might be that the e-mail ended up there.If you have the right access, you can also download them from ). The product key files (HTML-files) are compressed to ZIP-files. To unzip them, you can use the standard tools that are freely available.

You can also download your licenses via MySoftware.esko.com.

You can find more info here:

If you bought a subscription

You don't need a product key or product key file if you have a subscription, instead you need to assign subscriptions to the respective Esko IDs via MySoftware.esko.com

If you do not receive an e-mail with your product key files and you can't download them, please contact Esko Support.

What about trials?

You don't need a product key to start a trial. (if you don't have access, go to id.esko.com and make sure you have the 'License Admin'-role (or ask your Organization Owner to give you the License Admin role).

You can find more info here: 

If you want to transfer your Esko software to a new computer

If you want to transfer your Esko software to a new computer, you need to deactivate your licenses on the original computer first. During deactivation, you will be asked to create a HTML-file with all your licenses (DeactivatedKeys.html). You'll need to use that file to activate the licenses on the new computer.

• If you don't have the DeactivatedKeys.html, you can also download your licenses via MySoftware.esko.com.
• If you weren't able to deactivate the licenses, please contact Esko Support to deactivate the licenses for you.

More info: