KB132907374: FlexProofE - How to repair the Proof Server in case of an "Open Ticket Container failed" error in the server log

Summary

This article describes how to repair the Proof Server when it doesn't start-up anymore.

Symptoms

The Proof Server doesn't start-up anymore.

• You can't login with the Proof client.
• The Proof Server log contains the error "Open Ticket Container failed".

Solution

1. Stop the Proof Server.
2. Delete the tickets folder located in C:\ProgramData\Esko\Proof\Server\Tickets.
3. Repair the Proof Server
   1. Run the installer of the FlexProof-E Prerequisite DVD (the DVD containing the Proof Server and Esko Profiles).
   2. Choose Software Installation / Installation or upgrade the Proof Server component > Repair the Proof Server component.