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Summary

In a WebCenter E-mail Notification, the Project link takes you to WebCenter, but it does not go all the way to the Project, since the link is broken over two lines.

Symptoms

A WebCenter E-mail Notification may look like this:

>Due Date: Jul 31, 2015 08:00
>Link to Document:
>https://webcenter.esko.com/WebCenter_Inst/docdetails.jsp?menu_file=myfavo
>riteproj&docVerID=00002_0000017321
>
>Approval Cycle Started by User: User X

The link stops after file=myfavo because there is a > inserted in the middle of the link.

This is normally caused by the link being improperly forwarded from another Mail Server and the > characters are inserted into the forwarded text.

Solution

To resolve the issue, try changing the Forwarding Mail Server's settings so that it will not put characters in front of the forwarded text.

Workaround

Copy the entire URL and paste it in your web browser, then remove the > character.

Article information
Applies to

WebCenter all versions

Created14-Aug-15
Last revised 
AuthorJory
CW Number 
Contents