KB178335357: Automation Engine - Imaging Engine task fails with error "Writing to file, 23"

Summary

Imaging Engine tasks ends with an error message. The task begins to process but fails.

Symptoms

Log file contains the following errors:

Worker-1:: Job: 0 Failed 
PixelMachine.kACRErrorThe runlist element information for the erroneous placed object 
is:Filename: "file://AutomationEnginePC/AutomationEngineTmpFolder/Imaging/Pdf/fat_573976_test_336253.pdf"Page No.: 1..\..\..\source\acr\surfacemanager\IImpACRSurfaceManager.cpp2184
error writing to file, 23

After reviewing the Automation Engine PC, the application drive had 21 MB of free disk space. This drive space is not enough for the Imaging Engine or the Automation Engine to function.

The FatPDF is created when starting from a Normalized PDF. Like you can see from the error message, this FatPDF is written in the TMP folder of Automation Engine. Since version 16.0.2, Imaging Engine will only create a FatPDF when the Normalized PDF has external references.

Solution

Check the Automation Engine PC drives for adequate disk space. The Esko application folder location should have 20 GB free space.

1. Check disks on Automation Engine - https://docs.esko.com/docs/en-us/automationengine/14.1/userguide/en-us/common/ae/concept/co_ae_Troubleshooting.html
2. Does the DeskPack container need to be cleaned up? Refer:
   
   • Page:
     KB76721008: DeskPack - Can the temporary files in the DeskPack container be cleaned up
3. Is the temporary folder full on the Automation Engine? For the temporary folder information, see:
   https://docs.esko.com/docs/en-us/automationengine/14.1/userguide/en-us/common/eng/redirect_temp_folder.html
4. Does the PC contain old versions of software? Refer:
   
   • Page:
     KB73057289: Automation Engine - How to uninstall an older version after an upgrade